Shipping policy

Eligibility for Return/Exchange

• Items must be returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with tags attached.
• Returns and exchanges are accepted only for size issues, manufacturing defects, or wrong items sent.
• Sale, clearance, and personalized items are non-refundable and non-exchangeable.

Process

1. Contact our customer service at 00971564205637 with your order number and reason for return/exchange.
2. We will guide you through the return procedure.
3. Once we receive and inspect the item, we will process your exchange or issue store credit (refunds are issued in store credit only unless otherwise stated).

 

Shipping Costs

 

• Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item).
• Original shipping charges are non-refundable.